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Frequently Asked Questions

Q: How do I get started with renting a house on your website?
A: Sign Up/Login on the Website - Create an account or log in to the reliable letting website to access the rental services (if you have not yet logged in).

Q: What is the tenant application process?
A: Fill Out the Tenant Application - Complete the tenant application form on the applications page with your relevant details.

Q: How do I choose a house for rent?
A: Pick a House from the Listing Page - Browse through the listing page to select a suitable house for rent. Pay the deposit, which will be refunded upon move-out, minus damages, and a 5% service fee for lease processing.

Q: What happens after I submit my application form?
A: After submitting your application form, our team will review it, and we will begin the process of approving your application. This includes conducting credit checks and verifying the information provided.

Q: How long does it take to get approval and complete the lease agreement?
A: The time required for approval and lease agreement preparation can vary depending on various factors, including the responsiveness of the tenant and the complexity of the application. On average, this process may take a few days to a week.

Q: How will I receive the lease agreement?
A: Once your application is approved, we will email you the lease agreement to the email address provided in your application form. Please ensure you carefully review and understand the terms before signing it. Once you have signed the lease please email it back to the email address you received it from.

Q: What is the next step after selecting a house?
A: Sign the Lease Agreement - After successful credit checks and approvals, sign the lease agreement provided. You can also choose the desired lease period during this step.

Q: What happens after I have signed the lease agreement and made the necessary payments?
A: Once all the formalities are complete, the lease agreement will be emailed to you for your records. You will also receive the keys to the property. Congratulations, and enjoy your new home! If you have any questions or need assistance during your tenancy, our team is here to help. Don't hesitate to reach out to us.

Q: How do I make monthly rental payments?
A: Pay Monthly Rental through Email Pay Link - Receive a pay link via email for paying your monthly rent. Ensure timely payment to avoid lease termination and eviction.

Q: Is the deposit refundable?
A: Yes, the deposit is refundable upon move-out, minus damages, and a 5% service fee for lease processing.

Q: What happens if my credit check is not approved?
A: If your credit check is not approved, our team will provide you with further guidance and options.

Q: Can I choose the lease period?
A: Yes, you can choose the desired lease period when signing the lease agreement.


Q: What if I miss a monthly rental payment?
A: Timely payment is crucial to avoid lease termination and eviction. Please ensure you make payments on time.

Q: Is the service fee a one-time payment?
A: Yes, the 5% service fee for lease processing is a one-time payment deducted from your deposit.


Q: How can I contact customer support if I have questions?
A: For any further questions or assistance, you can contact our customer support team via the chat button on our website.

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